Privacy policy

What does this privacy policy cover?

This policy applies to personal information collected through this website, by phone and when a service visit is arranged. In short, it describes our general practices. Where they apply to us, we handle personal information in line with the Australian Privacy Principles where they apply to us.

What information do we collect?

Generally, we only collect what is needed to arrange and complete your booking. Typically, that includes the following.

• Your name, phone number and email address.
• The address where the service will take place.
• Details about your air conditioner, such as the model number, codes and symptoms.
• Notes about access, such as gates, pets or parking.
• Any photos you choose to send us.

In addition, the website may collect technical information, such as browser type, pages viewed and general location. As a result, we can understand how people use the site.

How do we use your information?

We use your information to respond to enquiries, arrange technicians and follow up on completed work. It may also help us answer questions or resolve complaints. However, we never sell your personal information.

Who do we share it with?

To arrange a visit, we share relevant booking details with the licensed technician who will attend. Those details include your name, phone number, address and information about the fault. Technicians use that information only to carry out the work.

Besides technicians, we may share information with service providers who help us run the business, such as phone, email and website hosting providers. Finally, we may disclose information where the law requires it.

How do we store and protect it?

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. For example, only people who need it to arrange or carry out your service can access it. Once we no longer need information, we take reasonable steps to delete or de identify it.

Do we use cookies and analytics?

This website may use cookies and analytics tools to understand how visitors use the site. These tools collect general usage information rather than your name or contact details. You can block or delete cookies through your browser settings, although some features may not work as expected.

How can you access or correct your information?

You can ask to see the personal information we hold about you, or ask us to correct it. To do so, contact us by phone and we will respond within a reasonable time. Before releasing anything, we may need to confirm your identity.

How do you make a privacy complaint?

If you have a concern about how we handled your information, contact us first so we can look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Will this policy change?

From time to time, we may update this policy. Even so, the current version is always available on this page.